What’s the best way to make sure I get a fast turnaround?

First, make sure that your sample documents and bottles clearly show who the report goes back to and that they have the correct ID written on them. Second, mail your samples immediately after you take them. Third, use a reliable postal delivery service that allows you to trace any package that we do not receive in a timely manner.

If you want RUSH processing, there are two more keys to success:

First, write the word “RUSH” in large red letters on the outside of the mailing container, and again on the sample documents.

Second, call the lab to alert us that you have a RUSH request and make arrangments in advance for any additional charges this might incur. Have the sample information and ID handy in case the lab needs to record this data to spot your incoming package.