Purchasing Terms & Conditions Home > Purchasing Terms & ConditionsProducts & ServicesThe products and services for sale in the Bureau Veritas online store include test kits, sampling supplies and data analysis for testing machinery oils, fuels and coolants. Kit costs include:Sample bottleSample processing formReturn shipping container for submitting samples to the laboratoryTesting listed in each test kit descriptionInterpretation and analysis of the test resultsFree access to test results and analysis through Bureau Veritas’ exclusive Lube Oil Analysis Management System (LOAMS)Notification by telephone of samples with critical conditionsNOTE: Bureau Veritas retains samples for 10 working days from date of receipt.PaymentPayment for all products, services and applicable taxes and shipping/freight charges is due upon submission of all orders. The Bureau Veritas online store accepts VISA, Mastercard and American Express.DeliveryAll orders are shipped via Federal Express whenever possible with arrival dates determined by customer location. Our goal is to ship orders all orders from our Customer Care Center within 24-48 hours of receipt. Questions regarding an order may be directed to our Order Entry Department at 1.800.655.4473. Regular business hours are 7 a.m. to 6:30 p.m. CST.Returns & RefundsCharges for Bureau Veritas online products and services will be refunded – minus a 20% re-stocking fee – if the product is undamaged, eligible for re-sale and returned within 30 days of receipt by the customer. If an order is shipped in error, the 20% re-stocking fee will not apply.